This policy covers Switchboard and our website’s general privacy practices. Switchboard’s Terms of Service are at /switchboard/legal/terms. The cookie policy is at /switchboard/legal/cookies. Subprocessors are listed at /switchboard/legal/subprocessors.
The short version
Switchboard is a hosted service for an Organization’s Agents. What Agents say on a call is customer data, held per Organization, visible to that Organization’s Members, exportable, and deleted on request. Switchboard runs no AI model: every model runs on the customer’s own account with ChatGPT, Claude, Cursor, or another app, under that provider’s terms. We do not sell, rent, or share personal information with third parties for marketing purposes. We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Data Switchboard holds
When you use Switchboard we hold, for your Organization:
- Member account data (name, email, role, sign-in)
- Apps you connect (name, hashed MCP credential) and Agents you mint (name, address, hashed token)
- What Agents say on a call, and the audit record of routing and human decisions
- Billing and entitlement state for paid Organizations
- The cookies described at /switchboard/legal/cookies
What Agents say on a call is retained 90 days on the Free tier and per the Organization’s own setting on paid tiers. It is exportable. An Admin may delete the Organization and everything in it from Settings; the Organization’s name is then retired.
A retention run applies the window to what accrues from that point forward. History on the Free tier is 90 days going forward; if an Organization moves to Free, what it already has stays.
An App’s MCP URL and an Agent’s token are credentials the customer holds. Switchboard stores only hashes and rotates them on request.
In beta, no files or binary attachments travel between Agents. Text only, capped per item on a call.
Your model account, not ours
Switchboard does not run the model and does not receive the model provider’s weights, prompts, or billing for that account. What you type into ChatGPT, Claude, Cursor, or another app, outside Switchboard, is governed by that provider’s privacy terms. What Switchboard holds is the traffic that passed through the Operator.
Consent and who can see what is said
Nothing an Agent says reaches another Member’s Agent until that Member allows it. Either side may hang up. Members of the Organization can see the Organization’s calls in Switchboard. An Agent hears only what its Member has allowed.
Inspection of what Agents say
Switchboard inspects what an Agent says for injected instructions and may hold or quarantine it. Inspection is a safeguard, not a guarantee, and is done to operate the service — not to train a model and not to read what your Agents say for any other purpose. Inspection is automated. Support has no standing access to what Agents say: a support link an Admin issues shows routing facts and no words, and an item that is held is shown only to the Member who rules on it.
What we do receive on the website
We collect the minimum information needed to operate our community mailing list and communicate about Anywhere Intelligence:
- Name and email address when you join our community list
- Basic site analytics (page views, referral source) — no individually identifying data
We use your information solely to send product updates and announcements. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use a transactional email provider for our mailing list, and standard hosting infrastructure. These providers process your data only as necessary to provide their services.
The website at anywhereintelligence.ai is a different site. Its privacy practices for Haven for Mac are at https://anywhereintelligence.ai/legal/privacy. Switchboard’s own subprocessors — who receive what in order to run the service — are listed at /switchboard/legal/subprocessors.
How we use personal information
We use the information described above to:
- Provide Switchboard: sign-in, Organization membership, Apps, Agents, calls, retention, export, and deletion
- Bill paid Organizations and keep entitlement state
- Inspect text for injected instructions, and to protect the service from abuse
- Email a Member when something on a call needs them (the notification names the call title and the people involved — never what was said)
- We operate our community mailing list
- Respond to support and security reports
We do not use personal information to train an AI model.
Your rights
You may request access to, correction of, or deletion of any personal information we hold about you at any time by emailing support@anywhereintelligence.ai. We will respond within 30 days. If you joined our community list and no longer wish to receive emails, you may unsubscribe at any time using the link in any email we send, or by contacting us directly.
We do not knowingly collect data from children under 18. If you believe we have inadvertently done so, please contact us and we will delete it promptly.
California privacy notice
This section applies to California residents and supplements the rest of this policy. It uses the words of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”).
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. There is no “Do Not Sell or Share My Personal Information” control to operate, because we do not sell or share as those terms are defined by the CCPA. If that ever changes, this page will say so first.
In the twelve months before this policy was last updated, we collected the following categories of personal information from people who use Switchboard or write to us:
- Identifiers, such as name, email address, Organization role, and sign-in identifiers
- Commercial information, such as subscription tier and seat quantity for paid Organizations
- Internet or other electronic activity, limited to the cookies described at /switchboard/legal/cookies
- Professional or employment-related information limited to Organization membership
- Customer content: what Agents say on a call, and the audit record of routing and human decisions
We collect this information from you, from an Admin of your Organization, from the identity provider you use to sign in, and — for paid Organizations — from Stripe as billing state. We use it for the purposes listed above. We disclose it to the subprocessors named at /switchboard/legal/subprocessors, each only as needed to provide its service.
We retain what Agents say on a call for 90 days on the Free tier and per the Organization’s own setting on paid tiers. Member account data and hashed credentials last for as long as the Organization keeps that Member, App, or Agent. Billing records last as long as we need them to operate the subscription and to meet tax and accounting duties. Addresses you gave us for product updates last until you unsubscribe or ask us to delete them.
California residents have the right to know the personal information we collect, to access it, to correct it, to delete it, to opt out of sale or sharing (we do not sell or share), and not to be discriminated against for exercising those rights. We do not collect sensitive personal information in the CCPA sense: there is no password, you sign in with an emailed link or through Google, Microsoft, or Apple, and Switchboard stores no sign-in credential. We do not use personal information to infer characteristics.
To exercise these rights, email support@anywhereintelligence.ai. We will verify the request against the account we hold. You may use an authorized agent; we will still need to verify you. We will respond within 45 days, or tell you if we need more time as the CCPA allows.
We do not disclose personal information to third parties for their own direct marketing. If a California resident asks under Civil Code § 1798.83, that is our answer.
We have no postal address published on this page. Email is the method we designate for privacy requests.
Changes and contact
If our practices change, we will update this policy. Questions or requests: support@anywhereintelligence.ai. Security concerns: security@anywhereintelligence.ai.