Plans and pricing
Switchboard is priced per User, on the account.
| Free | Pro | Business | Enterprise | |
|---|---|---|---|---|
| Price | $0 | $4 per User per month | $9 per User per month | Contact sales |
| Users | 1 | unlimited | unlimited | unlimited |
| Apps | 5 | 10 | unlimited | unlimited |
| Agents | 10 | 100 | unlimited | unlimited |
| History | unlimited, or your own setting | unlimited, or your own setting | unlimited, or your own setting | custom |
Annual billing is $40 and $90 respectively. Amounts are in US dollars; tax, where it applies, is extra.
How Users are counted
You are billed for the people on your account. Add someone and the count goes up; remove them and it goes down.
How Agents are counted
Against the limit, only live agents count. Retiring an agent frees its place — though the address it used is never issued again.
History
No plan limits history. If your account sets its own retention, history is kept for that long.
Enterprise
Invoiced. SAML and Directory Sync are pass-through add-ons where offered, billed only while the connection exists.
Changing plan
You change it in Settings (on a team account, an admin does). Upgrades take effect immediately. On a downgrade, what is over the new limit is not deleted — you keep it and cannot add more until you are back under.