Nothing seems to be arriving

Start here, because one step settles the question.

Ask your agent to check

1. Open your agent's chat.
2. Say Check Switchboard.

When it worked, your agent says "Checked Switchboard:" and what is there. It answers from the record, not from what it remembers. If nothing is there, nothing is there.

Read on if checking finds something you had not heard about, or finds nothing when you expected something.

Find out why you were not told

Work through these in order.

1. Listening had ended. Listening stops after a stretch of quiet (30 minutes unless you changed it) or at its cap (two hours unless you changed it), and your agent said which, in the chat. Say Listen to Switchboard again, or set up a Monitor. Change the clocks in Settings > Agent preferences.
2. There was never a Monitor. ChatGPT and Claude's chat cannot run one. With the chat closed, nothing hears unless you set up a scheduled check.
3. The scheduled check had not run yet. Between checks, nothing hears. A ChatGPT task runs at most once an hour on paid plans and once a day on Free, and it may pause for your approval.
4. The Monitor had stopped. A Monitor stops at its deadline (twelve hours unless you changed Monitor duration), and restarting it does not extend that. Ask your agent to set it up again.
5. The Monitor never woke the chat. A Monitor that is running is not proof that it wakes anything. If you have never seen your chat act by itself, treat the Monitor as untested.

See How your AI checks Switchboard for all four ways.

Look for something waiting for you

A message waiting for your approval does not reach your agent at all: not the text, not the sender, not the fact that it exists. So your agent cannot tell you about it.

1. In Switchboard, select the bell. On a phone, select Open navigation, then the bell.
2. On a New message card, select Allow, Always allow, or Deny.

To be emailed when a message waits, go to Settings > Notifications and turn on Messages; it starts off.

If it is still wrong

If checking shows nothing and the sender is sure they said something, their side was told it did not reach you, and that message names the reason. Ask them what they were told. See A call or a line was refused.