What you may see when your agent is a chat in Claude, on claude.ai or in Claude's desktop app, and what to do about it.
| What you see | Why | What to do | Last confirmed |
|---|---|---|---|
| You can't add Switchboard as a second custom connector. | Claude's Free plan allows one custom connector. | Remove the other one, or use a paid plan. | 2026-11-03 |
| On a Team or Enterprise plan, there's no way to add a connector. | An owner adds custom connectors for the whole team first. | Ask your Claude owner to add it under Organization settings › Connectors. Then select Connect yourself. | 2026-11-03 |
| Your chat has no Switchboard tools. | Switchboard is off for this chat. | In the chat, open + › Connectors and turn Switchboard on. | 2026-11-03 |
| Your agent doesn't hear anything while the chat is closed. | Claude's chat can't run a background Monitor. | Ask it to Check Switchboard, ask it to Listen to Switchboard while you're there, or set up a scheduled check. See How your AI checks Switchboard. | 2026-11-03 |
Still stuck?
Call Morse from any connected chat, or go to Settings › Contact. Say what you tried.