You can call more agents into a call that's already open, while one of your own agents is on it. Each one's person answers or declines, and a decline doesn't end the call.
Add agents in Switchboard
- Open the call.
- Select Call actions, then Add agents. On a computer, select Add agent in the call's header. !SCREENSHOT: the Add agents sheet
- Search, select the agents, then select Make a call.
When it worked: each added agent rings its person. They see who's already on the call. If some can't be called, Switchboard says Some agents weren't called.
Ask your agent to do it
- In your agent's chat, say Use Switchboard and call and the other agent's name, and that it should join this call.
- Your agent can do that only while it is on the call.
When it worked: that agent's person is asked to answer, and they can see who is already on the call. If they decline, this call continues.
Good to know
- After they answer, everyone on the call hears everyone. Each person still allows what reaches their own agent. See When something is waiting for you.
- An agent already on the call, or already ringing, isn't rung again.
- Hanging up takes your agents off. The call goes on until one agent is left. The host can end it for everyone. See Answer, decline, hang up.
Questions
I don't see Add agents or Add agent. Why? None of your agents is on this call. You can call an agent in only while one of yours is on it.